At Vekla, we make every effort for orders to be shipped out as quickly as possible. All orders are shipped within 48 hours after the order is paid, stock permitting. Delivery times, under normal conditions, vary per country.
To give a general indication:
- Benelux: 1 business day
- Europe: 1-2 business days
- US and Canada: 1-2 business days
- Asia and Middle East: 2-3 business days
- Rest of world: 4 business days
Vekla offers a full 28-day money back guarantee from the day you receive your order. All items must be unworn, in original condition, and sent back to us in original packaging. The customer has the option to exchange their product, receive a monetary refund within 28 days, or store credit.
When trying out your order at home, we recommend that you test the shoes on carpet, as to not damage the sole. We are not able to accept returns on items that are not in perfect condition.
All shipping charges and custom duties on returned items are the responsibility of the customer, except for orders placed within the European Union, where returns for exchange are paid by us. The original shipping cost is not refunded for orders placed outside of the European Union. If you wish to return an item, we can provide you with a DHL shipping label. Before sending items back, please contact us at firstname.lastname@example.org.